Branch Manager

Accentra Credit Union – Austin, MN 55912

Come join our team at Accentra Credit Union. Play a vital role in the financial success of our members. We are looking for a talented Branch Manager to assign and direct all work performed in the branch and to supervise all areas of operation. You will manage staff, foster a positive environment and ensure customer satisfaction and proper branch operation. The efficient and effective management of the branch requires a strong, confident, independent individual. The Branch Manager ensures that established policies and procedures are adhered to and that the members are served promptly and professionally. They will be responsible for building branch business through motivation and coaching of staff and supporting all marketing campaigns. Perform miscellaneous other duties as apparent or as assigned. Always projects a positive and friendly image for the credit union through interactions with members and co-workers. Familiar with BSA and OFAC requirements and follow required reporting duties.

Essential Functions

• Direct all operational aspects including distribution operations, customer service, human resources, administration and sales
• Assess local market conditions and identify current and prospective sales opportunities
• Develop forecasts, financial objectives and business plans
• Meet goals and metrics
• Manage budget and allocate funds appropriately
• Bring out the best of branch’s personnel by providing training, coaching, development and motivation
• Locate areas of improvement and propose corrective actions that meet challenges and leverage growth opportunities
• Share knowledge with other branches and headquarters on effective practices, competitive intelligence, business opportunities and needs
• Address customer and employee satisfaction issues promptly
• Adhere to high ethical standards, and comply with all regulations/applicable laws
• Network to improve the presence and reputation of the branch and company
• Stay abreast of competing markets and provide reports on market movement and penetration

Competencies

Education:
Associate (Required) Bachelors (preferred)
Sales experience 1 year
Credit union or banking experience 3 years

• Proven branch management experience, as a bank manager or similar role
• Sufficient knowledge of modern management techniques and best practices
• Ability to meet sales targets and production goals
• Familiarity with industry’s rules and regulations
• Excellent organizational skills
• Results driven and customer focused
• Leadership and human resources management skills

Professionalism/Attitude:

· Believes in own capabilities and knowledge to affect positive outcomes and even succeed where others may not, and demonstrates that attitude in performing day-to-day activities.

· Self-motivated by the desire to accomplish goals and have exceptional performance; open to receiving constructive feedback.

· Understands that change is necessary to evolve as a person and an organization, and reflects that in the context of daily work, handling change without becoming disengaged.

· Displays an on-going commitment to learning and self-improvement in areas that are job and/or organization-relevant.

Leadership:

· Takes initiative to be involved in networking opportunities in the community.

· Generates innovative ideas, and creative solutions to challenging problems.

· Models behavior that builds inter-personal trust and personal integrity within the team.

· Offers to take additional leadership roles or responsibilities that contribute to the success of the team.

Equal Employment Opportunity

At Accentra Credit Union, we’re more than a financial institution—we’re a community-focused, not-for-profit organization with over $200 million in assets, serving more than 16,000 members. Guided by our mission to simplify and enhance our members' financial lives, we prioritize service, relationships, and trust. At Accentra, Simply Better Banking means more than providing financial services—it’s about creating experiences that make life better for our members and the communities we call home.